Refund policy

At Mahjong Essentials, we want you to be thrilled with your purchase. If for any reason you are not satisfied with your Mahjong household items, we offer a straightforward return and exchange policy. Whether you've had a change of heart or received a product that doesn't meet your expectations, our aim is to make the return or exchange process as simple and hassle-free as possible.
Our priority is your satisfaction, and we are here to assist you at every step of the return and exchange process. Please don't hesitate to contact our friendly customer support team if you require any further assistance or have specific queries regarding our policy.

Not every hand is a winner — and that’s okay! Because our products are made to order, our return policy follows our production partner’s guidelines.

We accept returns or replacements if:

• Your item arrives damaged

• Your item is defective

• You receive the wrong item

• Your item must be unused and unworn

Important details:

• Issues must be reported within 30 days of delivery

• Please include photos of the issue so we can help you quickly

• We do not accept returns or exchanges for:

  • Buyer’s remorse

  • Incorrect size selection

  • Color or design preferences

  • Items that are unused or unworn but otherwise correct

If something went wrong, we’ll work with you to make it right — no hard feelings, just fair play.